Privacy Policy – Wandr Hotels

1. Purpose and Scope

This Privacy Policy explains how Wandr Hotels (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal information of guests, website visitors, and any other individuals interacting with our services, in compliance with applicable laws of India, including the Information Technology Act, 2000, and associated rules.

2. Information We Collect

We may collect the following categories of information:

  1. Identification Information
    1. Full name
    2. Date of birth
    3. Gender
    4. Government-issued ID (Passport, Voter ID, Driving Licence, Aadhaar – masked as per law)
  2. Contact Information
    1. Phone number
    2. Email address
    3. Residential address
  3. Booking and Transaction Information
    1. Reservation details
    2. Payment card details (processed securely via third-party payment gateways)
    3. Billing information (including GST number, where applicable)
  4. Guest Stay Information
    1. Check-in and check-out dates
    2. Room preferences
    3. Special requests and service usage during your stay
  5. Technical and Website Usage Information
    1. IP address
    2. Browser type
    3. Device identifiers
    4. Cookies and similar tracking technologies

 

3. How We Use Your Information

We use your personal information for:
a) Processing reservations and payments
b) Verifying guest identity and complying with legal requirements (e.g., C-form submissions for foreign nationals)
c) Providing requested services during your stay
d) Managing customer service queries and complaints
e) Marketing communications (where you have consented)
f) Improving hotel operations, services, and website functionality
g) Preventing fraud, misuse, or unlawful activities

4. Disclosure of Information

We may disclose personal information:
a) To our employees and authorised service providers for operational purposes
b) To payment processors and banks to complete transactions
c) To government authorities, law enforcement agencies, or regulators when required by law
d) To comply with judicial orders or legal processes
e) To prevent harm, fraud, or unlawful conduct

We will never sell your personal information to third parties for direct marketing purposes.

5. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes outlined in this policy or as required by applicable law. Identification records collected for check-in purposes may be retained as per government-mandated retention periods.

6. Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable laws, you have the right to:
a) Access and review the personal data we hold about you
b) Request correction of inaccurate or incomplete data
c) Withdraw consent for marketing communications at any time
d) Request deletion of your personal data, subject to legal retention requirements

Requests can be submitted via the ‘Contact Us’ section of our website.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You may manage cookie settings through your browser, but disabling cookies may affect website functionality.

9. Cross-Border Data Transfers

Where personal data is transferred outside India, we ensure that such transfer complies with applicable data protection laws and that adequate safeguards are in place.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website, with the “Last Updated” date indicated at the top of the page.

11. Contact Us

If you have questions or concerns regarding this privacy policy or our data practices, you may contact us through the ‘Contact Us’ section of our official website. We aim to respond within twenty-four (24) hours.

 

 

Write a review